The People Have Spoken

Hear from Others Who Have Benefitted from the Royal Treatment

Royal Heating & Air has been the most trusted heating company in Sheboygan, thanks to our loyal customers. We are proud to share with you what other home and business owners think of our service and why they elect us as their trusted HVAC service provider. To tell us about your experience, submit a review.


Last January we had our furnace replaced by Royal Heating and Air. This fall, less than a year after it was installed, the furnace would not start. When I called to have it fixed, Royal wanted to charge me $100 to come out and look at the furnace that they installed less than a year ago. We trusted this company to provide a long lasting product that they would stand behind. They do not stand behind their work or their product. I would highly suggest you look elsewhere for your heating and cooling needs.

— Andrew., Sheboygan

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— Lesvuff., Kaohsiung County

A technician came over on 2/20/19. He called me upon arrival and I explained what was going on (the boiler was continuing to run and overheating both units). The tech informed me he does not usually handle those type of requests but he would see what he could do. He then performed a tune up (which I did not request) and changed the batteries on a thermostat. He attempted to adjust the boiler control but actually made it so the boiler was no longer heating the units. Tenants called to tell me the temperature was dropping quickly. I called Royal back and the office manager (Allie I believe is her name) said they could not get anyone out until Monday 2/25. I explained that would not work as my tenants could not go 5 days without heat. She had no solution. I called Four Seasons who came out immediately and fixed what the tech from Royal had done wrong. I promptly paid Four Seasons for their service. When I received the invoice from Royal for a tune up and changing of batteries, I called to dispute it as I had not requested a tune up (and anyone can change batteries). I told them I had paid Four Seasons to do the actual job I had initially called about and to fix their mistake. The office manager (Allie) said I had to pay. I said I would like to speak with her boss. She said she was the boss and it was her decision. I asked to speak to the owner. She said he would call me back. He never did. I left 6 more voicemails for the owner to call me back. He never did. By his silence, I assumed perhaps the issue was resolved (although I wondered why he didn’t have the courtesy to return a phone call). Then, on 9/10/19 I received a letter from United Credit Service, Inc. where Royal had referred me for collections. I paid it…. for the moment. But I certainly will be disputing the charge and reporting them to the Better Business Bureau. This is a terribly run business. The technicians are inept. The office manager has poor customer service. And the owner clearly has no regard for his customers.

— Andrew Johnson., Sheboygan

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Called their phone and emergency contact and got answering machines on both

— Tim Lillesand., Sheboygan Falls

Ally the office girl was very helpful. Even though she was really busy, she answered all my questions and scheduled our A/C service convenient for me. Excellent customer service from Royal Heating!

— Linda., Sheboygan

I called for an appointment and they were there within the hour. Very friendly, fast service. Figured the problem out right away!
Would recommend them definitely!

— Terri., Sheboygan

Prompt, reliable and friendly

— Kay., Shebougan falls wi

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— Farey., UK

After being out of town we returned home and turned the furnace up, it didn’t kick in just stayed in the wait mode. We called Jim’s Royal service and within minutes Dean was at our house and got our furnace going. They have always provided us with great service.

— Michael Klein., Sheboygan

Was on time and seemed to do a good job of checking everything out. Would be nice if they would show you what they are all looking at so there is some frame of reference. Have never had furnace checked before, so didn’t know what to expect.

— Lisa., Sheboygan

Dave was very professional in his interactions. He explained everything and was polite and courteous. I appreciate how careful he was navigating throughout the house and the garage making sure he did not bump into anything. He was respectful through and made sure everything was back to normal. Glad we used your services and had him to complete the job. Multiple thumbs up!!

— Jim., Glenbuelah

The guys were on time, polite and very efficient. They removed and replaced our furnace in no time. Explained the new options with the Wifi thermostat. Completely satisfied with their work.

— EJW., Sheboygan

We installed a whole house dehumidifier. Time will tell how effective it will be with our windows icing over in the winter, but we’re very happy with the professional and friendly work ethic and technical knowledge.

— Carrie., Sheboygan Falls

Very happy with your service. The technicians are always happy to answer my questions. Cost is very reasonable


Dave did a great job for us this AM. Very knowledgeable, helpful and polite. Great job.

— Joe., Elkhart Lake

Great crew – efficient, perfect clean up, friendly estimate – gave options clearly. Entire facility seems to be all knowledgeable and know what they’re doing.

— Marjorie Rowe., Sheboygan

The technician was very nice and friendly. Had to call on a saturday night and the tech was great. Showed up in 40 minutes. Explained everything to us and told us what to expect in the future with our furnace. Definitely recommend them to others.

— Kelly., Sheboygan

Very courteous and conscientious service tech

— Sandra., Sheboygan

Very professional as well as courteous

— Susan., Sheboygan

David was thorough, first asked if we had issues or concern which was addressed. Thanks!

— Dick., Sheboygan Falls

Our serviceman was very efficient and pleasant.

— Bob., Sheboygan

Our appointment on 10/02 was set for 8am – 10am and Dave was here shortly after 8am. He was very pleasant and answered all my questions. We refer Jim’s Royal Heating & Air any time we are asked about our furnace & AC and who we deal with.

— Dennis., Sheboygan

Would recommend. They were on time and my technician was friendly and knowledgeable.

— Denise., Sheboygan

Very nice job. Explained everything, answered any questions we had-for now

— Bruce., Sheboygan

Fast, professional, service

— Larry., Sheboygan

Very friendly, courteous, and thorough.

— Bruce., Sheboygan

Darin was our tech today for furnace maintenance check…5 stars. Very nice, thorough and informative!

— Chris., Sheboygan

This morning we had David over to do a yearly checkup of our AC and heating. We cannot emphasis enough what a great job he did and the excellent knowledge and his personality that he portrayed. He is truly an employee you should appreciate. Because of him we will continue to recommend your firm to others.

— Al., Sheboygan

Owner came out the next day and gave options and estimates, we chose a unit and it was installed the new air conditioner the next day. Great service and employees were courteous and efficient and cleaned up well afterwards. We have used Jim’s at a different location as well. Very satisfied.

— Bonnie., Sheboygan

The two people who installed the furnace and central air were very nice and answered all of my questiones. When they were done, everything was cleaned up, which I appreciated.

— Pam., Sheboygan

Service technician Darren did a great job!

— Matt., Sheboygan

New AC was installed quickly and promptly. I thought the installers did a nice job. They were both courteous & efficient

— Don., Sheboygan

scheduled quickly, explained every step of the way, pleasant to deal with and answered all my questions

— Nan., Sheboygan

Excellent service!

— Holly., Sheboygan

One of the most trustworthy companies in Sheboygan, the color catches my eye every time I pass a truck, the service of the techs is great they are always really nice to my family and I. I trust them enough that I left my 13 year old daughter at home and I knew she would be safe with Jims Royal. This is a family company and I will continue to spread the word!! Thank you for excellent service!

— Anonymous., Sheboygan

Extremely reliable. Office people are pleasant, service techs are neat and very courteous. I’ve been a customer for 9 years and never disappointed. Highly recommend to all my family and friends

— Jeff., Sheboygan Falls

Super fast, friendly and honest! Will definitely use them again and refer to friends!

— John., Sheboygan

Sheboygans most trusted HVAC company since 1975!

— Dean., Sheboygan

Scott came today and did great, quickly diagnosed and replaced the faulty part. He showed up exactly when he said he would and it only took him 15-20 minutes and the heat was back on. I will let anyone I know that is in need of HVAC services to call you. Thanks

— Ivan., Sheboygan

Had Jim replace our furnace years back quality workmanship so when our rental property needed furnace check I knew who to call friendly service once again I’m satisfied with their service

— Cindy., Sheboygan

I called from NC because my tenants in Sheboygan had no heat..Everything was taken care of quickly and everyone was so nice! Thank you!!!

— Stacy., Sheboygan

From the initial call to have someone come out and take a look at my central air conditioning unit they were completely polite helpful and fast. Daren the technician that came out to work on my unit was awesome he was funny, and really put me at ease. He diagnosed my ac’s issues quickly, and had to get replacement parts but before we know it he had my ac up and running. You guys are awesome.

— Henry., Sheboygan

You cannot find better or more polite, fast working people to come to your rescue!! Honest service with a smile. This is service like it used to be!!! Thanks so much to Dean for a great experience!!!!

— James., Sheboygan

Extremely professional and courteous. What impressed me the most is the quality of the work. Very clean, detailed, and done correctly. They integrated a new HVAC into my existing ductwork and it looks like it was designed to fit. Zero hesitation in having these guys do service work on the unit moving forward.

— Roman., Sheboygan

“We felt Jim’s price was very reasonable and we appreciated that he made the call to our home to discuss. Our overall experience with Jim’s was great.  Feel like he has a hardworking and honest group of folks working for him, and that we were not getting “sold” on something.  Will definitely use Jim’s again for all of our heating/cooling/duct needs.”

— Justina., Sheboygan Falls

“Thanks for the excellent service and putting up with our silly dog!”

— Ann., Plymouth

“Very much appreciated the use of drop cloths and the technician removing his shoes when going through the house.”

— Wayne., Kohler

“I called Jim’s Heating after a friend referred them to me, and I wasn’t disappointed. They were pleasant, honest and professional. I was not overcharged and I felt very pleased with their level of customer service. I would use them again.”

— John., Sheboygan

“We had a weekend emergency with my heat going out and a 21-month-old baby in my home. The call was answered quickly, and the furnace was running again in under two hours. The tech was pleasant, courteous, and explained what he was doing the whole time. I’m really pleased with the service and will continue to use Jim’s.”

— Ken., Sheboygan

“From the office staff to the service personnel, they exceed all others. … They have my highest recommendation.”

— Shirley., Sheboygan

“I would like to express my gratitude towards Dean when he came to my house to repair my furnace. He was extremely professional and seasoned in his expertise. He answered all of my questions and educated me on all aspects of the furnace whenever I had a question. He was friendly and amiable and his honesty and integrity will always be reflective of his business. I will certainly recommend your business to family and friends.”

— Betty., Sheboygan

“They did such a good job that I haven’t had to have them come back out again. They are very reliable and very, very good. They are professional and clean up after themselves. They tell you what they are doing, and prices are very reasonable.”

— Dave., Plymouth